Insurance follow-up for auto body shops

Your team fixes cars. Claim Chase follows up with insurance.

Claim Chase is an AI voice agent for insurance follow-up for auto body shops and collision repair centers. It handles routine carrier calls before, during, and after repair, then keeps estimate updates, supplement status, missing-item requests, and payment details with the claim.

The repair moves forward. The insurance answer should, too.

A repair order can be waiting on one answer: did the carrier receive the estimate, who is reviewing the supplement, or has the payment actually been issued? Finding that answer often means another phone menu, another hold, and another interruption for the front office.

Claim Chase brings that routine follow-up together with the claim record. The goal is less staff time chasing status and a clearer next action for the person responsible for the repair.

What Claim Chase helps your shop do

• Follow up before repairs: check initial estimate status, request a copy or delivery path, and confirm the adjuster or team responsible for the existing claim.
• Follow up during repairs: check whether a supplement was received, where review stands, who has the file, and whether the carrier needs documents, photos, or an inspection before the next review step.
• Follow up after repairs: ask about outstanding payments, including the amount, method, issue date, and reference available from the carrier. Follow a staff-requested partial-payment, mismatch, or reissue question with the carrier’s next-action requirements.
• Keep the handoff clear: review call notes and next steps alongside the claim, rather than passing an answer around from memory.

Built around the shop’s next action

A useful carrier update should help someone act. If a document is missing, the shop needs to know which one. If a supplement is under review, the team needs the carrier’s stated next step. If a payment was issued, the office still needs to reconcile it against the money actually received.

Claim Chase supports that workflow with claim records, call history, payment tracking, and follow-up work. Your team supplies and verifies claim information, reviews exceptions, and remains responsible for shop decisions.

Keep the estimating system you use

Claim Chase focuses on insurance follow-up. It does not replace the software your shop uses to write estimates. Confirm your document workflow, any requested integrations, calling setup, and included usage during a demo and in your written quote.

Questions about your shop’s follow-up workflow? Email contact@claimchase.ai.