Insurance follow-up before, during, and after repair

An AI voice agent for the insurance calls holding up your shop.

Claim Chase is an AI voice agent for insurance follow-up for auto body shops and collision repair centers. It calls carriers, navigates phone menus and hold times, and records answers about initial estimates, supplement reviews, missing documents, and outstanding payments with the claim.

Get a useful answer without keeping your front office on hold

Your estimator needs the carrier estimate. A supplement is waiting on review. The office needs to know whether the carrier has the photos. A finished repair still has an unpaid balance. Each question can take someone away from customers and the repair floor.

Claim Chase handles routine status calls so your team can review what the carrier confirmed, see what is missing, and act on the next step. The goal is less time chasing the same answer and fewer handoffs without context.

What insurance calls can the voice agent handle?

• Initial estimates and existing claims: ask whether the carrier estimate is complete, how the shop can obtain it, and which adjuster or team owns the file.
• Supplement receipt and review: check that the correct supplement reached the carrier, where review stands, and who has the next action.
• Missing documents and inspections: capture the carrier’s specific request for photos, estimates, invoices, or other items; ask about the review or inspection path and timing when relevant.
• Unpaid and partial payments: verify issuance, amount, method, reference, recipient, destination, and stated arrival timing; follow up on the outstanding balance.
• Payment exceptions: follow a staff-requested payment mismatch or reissue question and record the carrier’s requirements, responsible team, and follow-up timing.

How does an AI carrier follow-up call work?

1. Give the call a clear purpose. Your team verifies claim and carrier details and selects the appropriate follow-up workflow.
2. Let the voice agent make the routine call. It works through phone menus, waits for the representative, and asks about the verified claim.
3. Review the result with the claim. Call notes, carrier statements, missing-item requests, and follow-up work give the next person context.
4. Complete the next shop action. Send a requested document, review an exception, or follow up with the carrier at the appropriate time.

What does a useful carrier answer look like?

These are examples of follow-up questions, not customer results. The right question depends on what your shop already knows:

• The estimate has not arrived: “How can the shop obtain the completed estimate?” A delivery instruction gives the office a next step; it does not prove the file arrived.
• A supplement is still in review: “What is preventing the next review step?” A specific missing item is more useful than another general status update.
• A payment is only part of the expected amount: “What does the reported payment cover?” Keep the carrier’s answer separate from the shop’s verified expected balance.

What should the next staff member be able to see?

A useful handoff answers five questions: What was the call for? What did the carrier actually say? What is still unknown? Who has the next action? When should the file be checked again? Keep a carrier’s stated date labeled as their estimate, rather than a guaranteed deadline.

If the carrier says a document is missing, assign the shop action and verify submission before asking again about receipt. If the carrier cannot locate the claim, verify the existing identifiers before the next attempt. If a repair or payment decision is needed, route it to the responsible person at the shop.

One follow-up record across the repair

The problem changes as a repair moves forward. Before repair, the shop may need the estimate and correct contact. During repair, it may need a supplement review update or a specific missing item. After repair, it may need to trace a payment or clarify the remaining balance. Claim Chase keeps those carrier answers with the same claim.

For the office, the useful outcome is knowing what is waiting, who owns the next step, and what your team can do about it. A carrier saying “issued” still needs to be checked against the money your shop receives.

What stays with your shop?

Your team verifies claim information, supplies requested documents, reviews exceptions, and makes repair and business decisions. Claim Chase does not write estimates, negotiate disputed repair operations, approve supplements, decide coverage, issue payments, or guarantee carrier turnaround. Creating a task does not send a document or a message.

Calling depends on your shop’s configuration and claim readiness. Confirm calling setup, included usage, document workflow, and any requested integration during a demo. Claim Chase works alongside your estimating system.