Claim Chase
Insurance follow-up for auto body shops
Questions about insurance follow-up for your shop.
What Claim Chase does, what your team still handles, and what to confirm before using it in your auto body shop.
What is Claim Chase?
Claim Chase is an AI voice agent for insurance follow-up for auto body shops and collision repair centers. It calls carriers, handles phone menus and hold time, and keeps answers about initial estimates, supplement reviews, missing documents, and outstanding payments with the claim.
Can Claim Chase follow up on an initial estimate or find the right adjuster?
Yes. The initial estimate workflow checks whether the carrier estimate is complete, requests a copy or verified delivery path, and confirms the responsible adjuster or team and available contact instructions. The shop supplies verified details for the existing claim. Claim Chase does not write the estimate or open a new insurance claim.
Can Claim Chase check inspection status or missing documents?
For supplement follow-up, the voice agent can ask about the review or inspection path, appraiser and stated timing, and specific missing photos, estimates, invoices, or other items. Your team handles document submission and inspection arrangements. A recorded request or follow-up task does not send a document or book an inspection.
Can it follow up when a payment is partial or needs reissue?
Yes. Based on the staff-requested call purpose and verified claim context, payment follow-up can ask what a reported payment covers, what is blocking the remaining balance, or what is needed for reissue. Carrier-reported amounts, payment status, action owners, and timing remain separate from the money your shop has actually received.
How does Claim Chase help an auto body shop spend less time on hold?
The voice agent handles routine carrier phone calls, including phone menus and hold time. Your staff can review the carrier answer with the claim and handle the next shop action. The amount of time freed depends on your call volume, call length, and remaining staff work.
Can Claim Chase follow up on a pending supplement?
Yes. The supplement status workflow checks receipt, review status, missing items, and the next step the carrier can confirm. Your team verifies the supplement details and reviews the result. Claim Chase does not write, approve, or guarantee approval of a supplement.
Can Claim Chase follow up on unpaid or partial insurance payments?
Yes. Payment follow-up asks for available details such as the payment amount, method, issue date, reference, and expected arrival. The software tracks expected amounts, recorded receipts, and remaining balances. Staff still reconcile what the shop actually receives.
Does Claim Chase guarantee payment or get claims approved?
No. Claim Chase follows up and tracks carrier answers. Carriers make coverage, review, and payment decisions. A carrier statement that payment was issued is not confirmation that the shop received the money.
Who makes the insurance follow-up calls?
An automated voice agent makes the carrier calls using the configured workflow and verified claim information. Your shop needs calling setup and a claim that is ready for the selected call purpose. Confirm availability, setup requirements, and included usage during a demo.
What does the shop need to do before a call?
Verify the claim details, carrier contact, and information required for the question you want answered. Initial estimate, supplement, and payment calls need different context. Review missing details and unresolved shop actions before starting another follow-up.
What should the shop do when the carrier says documents are missing?
Capture the specific missing item, the carrier’s submission instructions, and the person or team handling review. Your staff verify the request, send the appropriate material, and record that shop action. A later follow-up can check receipt and the next review step. Sending a document, confirming receipt, and receiving approval are separate events.
What makes an insurance follow-up note useful for the next staff member?
Include the call purpose, date, carrier-reported answer, unknown details, next action owner, and reason or timing for the next check. Keep what the carrier said separate from what the shop independently verified. A carrier’s estimated review or payment date is not a guarantee. Claim Chase keeps call notes and follow-up work with the claim so staff can review the handoff.
How can our shop evaluate whether Claim Chase fits our follow-up work?
Start with a typical week of routine estimate, supplement, document, and payment status calls. Measure total staff time, repeat calls, and whether each answer produced a clear next action. Confirm supported call purposes, setup, usage, pricing, and the review work your team retains. Compare those facts with your current process; do not treat a calculator estimate as measured savings.
Does it replace CCC or our estimating system?
No. Claim Chase focuses on carrier follow-up and claim tracking alongside the estimating system your shop already uses. Confirm the document workflow and any requested integration during a demo; do not assume a direct integration is included.
Does recording a payment in Claim Chase charge a card or collect money?
No. Recording a receipt updates the shop’s payment record. It does not charge a card, transfer funds, or issue an insurance payment.
Do follow-up tasks automatically send documents or messages?
A follow-up task identifies work that needs doing. Creating the task does not itself send a message, submit documents, or confirm carrier receipt. Your team should review and complete the appropriate shop action.
What does Claim Chase cost, and how long does setup take?
Pricing, included usage, setup requirements, timing, cancellation terms, and any setup fees are confirmed in a written quote before you commit. There is no published standard price or promised launch timeline on this website.
Where can I hear a carrier call and see the software?
The homepage has a call showcase and a view of the Claim Chase interface. Use the homepage demo link to discuss your shop’s workflow and confirm what is available for your setup. Do not include customer or claim records in a calendar booking.
Put the next carrier call in context.
See Claim Chase’s carrier follow-up workflow and discuss what your shop needs to get started.
Book a demo